Language to be proficient in: Dutch

Responsibilities:

• Serve as the first point of contact for end users seeking technical assistance.
• Perform remote troubleshooting through diagnostic programs.
• Determine the best solution for faster resolution of end users issue.
• Educate and guide the end user through the problem solving.
• Provide information on IT products or services based on end user query.
• Follow-up and update end user on status and information of issue reported.
• Identify and suggest improvements on current processes followed.

What are we looking for in a candidate?

• IT Customer Support experience is preferred but not required.
• Good written and verbal communication skills in English and Dutch.
• Team player.
• Goal-oriented focus.
• Interactive personality.

We provide many benefits!

• Relocation assistance - Accommodation, travel and other expenses covered.
• Medical Insurance.
• Life & Disability Insurance for employees and family members.
• Wipro Social Fund Scheme.
• Sport & Culture card.