Travel Network Product Support - German w Polska

What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team.

Travel Network Product Support - Contributor - German speaker


TEAM:

Every day we assist Travel Agencies around the world to resolve issues related to the Sabre GDS and Sabre Red Workspace. We analyze problems, recommend solutions to Travel Agents, and collaborate with internal teams and airlines directly. We do it for partners all over the world!
Product Support is a modern organization focused on customers and building good relations with Sabre business partners. Our employees are a truly global, multicultural team.
You’ll provide Sabre clients (travel agents) with awesome customer service related to our products and play a key part in building long-lasting relationships with them. This includes responding to customer inquiries, analyzing problems using diagnostic tools and recommending solutions to customer application questions. We provide technical support of Sabre Products via phone, callback, chat and email.

Great place to work. Great place to grow!
For fresh graduates and those with years of experience.
For people interested in technology and for those with expertise in tourism.
We provide multi-skilled, multilingual, cross-functional support to our business partners.


Job Requirements

Required experience and skills:

Professional fluency in written and spoken English
Professional fluency in written and spoken skills in German
Ability to analyze and identify key problems and make decisions to solve issues
Ability to work with minimal supervision
Excellent interpersonal and teamwork skills
Ability to work under pressure and multitasking skills
Ability to monitor and evaluate other specialists' work quality
Ability to provide customer support using available contact channels: phone, email, chat
Excellent computer skills
Knowledge of Microsoft Windows OS
Knowledge of MAC OS will be valued
Ability to extend knowledge in the area of new technologies
GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be appreciated
2 to 3 years of experience in similar position will be valued


Why it is worth working with us?

• profit from our VIP medical package with free travel insurance and dental care, sport medicine, life insurance and Benefit System (Multisport)
• explore new technologies at our Innovation Lab (3D printer, Augmented Reality and Virtual Reality equipment, Robot construction kit, Internet of Things devices, Access to quantum computer via IBM Cloud)
• lift your qualifications through wide range of trainings and get technical certification reimbursement
• no dress code, flexible working time and get additional day off
• recommend your friends and get a very attractive referral bonus
• use your car or bike to get to the office - free of charge parking lot for employees

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn

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