Requirements:

• Minimum 1 year experience in IT support
• Good command of English and German
• ITIL knowledge good to have
• Ability to solve complex problems
• Analytic way of thinking

Roles and Responsibilities:

• Serve as the first point of contact for end users seeking technical assistance

• Perform remote troubleshooting through diagnostic programs

• Determine the best solution for faster resolution of end users issues

• Educate and guide the end user through the problem solving

• Provide information on IT products or services based on end user query

• Follow-up and update end user on status and information of issue reported

• Identify and suggest improvements on current processes followed

We offer:

• Work for a large international IT Service Provider
• Training to build up the knowledge you need
• Benefits such as private health care, additional insurance, Mybenefit cafeteria