Quality Assurance Analyst Hebrew Speaker w Cracow, Polska
Cracow, Polska |
Salary not specified |
Stała
Responsibilities:
- Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures
- Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead
- Supporting a culture of meeting and exceed a quality customer experience satisfaction scores
- Identifying areas of improvement
Requirements:
- Working fluency in Hebrew is a must
- Min B2 in English is a must
- Min 1 year of experience in Customer Service and good knowledge of call center business
- Experience as a Customer Care QA will be a big asset
- Experience in driving quality improvement and delivering quality in line with brand values in SSC/BPO/Sales area and/or working with quality tools will will be an asset
- Cultural awareness and appropriate sensitivity in workings across multiple countries
- Working knowledge of database applications such as MS Office
Benefits:
- Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
- Great career opportunity with a leading international outsourcing company
- Opportunity of personal development in a multinational working environment
- Competitive salary with attractive set of social benefits
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