Responsibilities:

• Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures
• Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead
• Supporting a culture of meeting and exceed a quality customer experience satisfaction scores
• Identifying areas of improvement

Requirements:

• Working fluency in Hebrew is a must
• Min B2 in English is a must
• Min 1 year of experience in Customer Service and good knowledge of call center business
• Experience as a Customer Care QA will be a big asset
• Experience in driving quality improvement and delivering quality in line with brand values in SSC/BPO/Sales area and/or working with quality tools will will be an asset
• Cultural awareness and appropriate sensitivity in workings across multiple countries
• Working knowledge of database applications such as MS Office

Benefits:

• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
• Great career opportunity with a leading international outsourcing company
• Opportunity of personal development in a multinational working environment
• Competitive salary with attractive set of social benefits