Onsite Engineer - Lisbon, Portugal w Portugalia

We are Sitel 
We are a leading global outsourcing provider of multilingual customer experience management with 150 offices across 24 countries.
 
 
We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow. 
 
 
Summary
 
We are looking for a talented and accomplished Onsite Engineer to join our growing business.
 
As an Onsite Engineer, you will be responsible for managing and overseeing all IT compliance at the site, including the full responsibility for the operational maintenance of systems and services across the local Site IT environment, providing day to day operational and technical support.
 
 
Our expectations about you
 
Our ideal candidate should ensure the effective management of 3rd party technology providers and their compliance with Sitel and Client security policies when working on Sitel systems.
 
This Onsite Engineer will take personal responsibility to understand and comply with all company and client corporate and security requirements and policies, reporting directly to the Country It Manager.
 
Effectively manage the Ticket Queue for the respective site
Receiving escalations from the Service Desk and IT, providing remote 2nd/3rd line technical support and assistance for all Sitel technologies located at the site, as well as client systems if approved and granted.
Ensure formal procedures are followed, SLA’s met and high levels of internal/external customer service met with timely and appropriate communication
Identify incident trends and methods of improvement and ensure availability, performance, and integrity of technology, producing appropriate support
 
 
Knowledge/Skills/Abilities
 
Very strong verbal and written communication skills in Portuguese and English language, including clients & technical terms.Experience of working in a highly standardized process environment across diverse geographies & languages and of the role of ITIL within IT an absolute must
Excellent organizational skills
Proven IT skills and Laptop and PC general support experience, Windows (XP, 7 and 8 operating system) Active Directory (administration)
Managing Anti-Virus clients and Microsoft patches (WSUS) (Preferred)
Dell / HP Server hardware (Advantageous)
Building & imaging Hardware (Preferred)
DNS, DHCP management (Advantageous)
Working knowledge of WDS / Microsoft SCCM (Advantageous)
Internet Proxy (white and black listing) knowledge (Advantageous)
Cisco and Avaya support experience (Advantageous)
 
 
Education
 
College degree or bachelor's degree finalist
MS qualifications such as MCSE are advantageous as are any ITIL qualifications. Any other vocational training and qualifications in the Information Technology field will be considered advantageous
 
 
Experience Target
 
At least 2 years’ experience as a call center agent (technical) and or 1 years’ experience as a similar desktop support engineer (2nd level support) supporting a WINTEL environment. 
Our Offer, 
At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.
 
Among the benefits of working with us are health insurance, daily organic fruit, a nice, open working station, and a great social environment. Sitel has an atmosphere of joy, pace and ambitions and we often have social events, contests and other fun activities, to give everyday life a zing.
 
 
Our offer includes:
 
Competitive package, according to the demonstrated skills
Continuous investment in training and personal development
Being part of a successful multinational company in a grow

Więcej ofert pracy od Sitel Portugal

SZUKAJ PRACY

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