Our client, a leading IT company, is currently looking for Technical Support Advisors.

What will you do?

-Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer
-Maintain knowledge and expertise associated with applications specific to Users
-Progress / close service requests to a satisfactory conclusion on call management system
-Collaborate with Working Supervisor on specific open queries ensuring no request is left unattended beyond SLA
-Proactively update customers with status and resolution progress
-Monitor / progress all open queries in queue
-Escalate potential service issues to appropriate level
-Ensure contractual SLA is maintained
-Provide cover for other First Line Agents in their absence
-To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner
-To attend regular Team Meetings
-Respond to any reasonable task posed by the assigned manager
-Achieve an excellent customer satisfaction level
-Share knowledge with colleagues
-Proactively follow courses on e-learning platforms
-Investigate on possible solutions
-Support less experienced colleagues in team by joint working, monitoring, direct feedback and knowledge sharing

What do we offer you?

-Obra y Servicio contract
-Full time, 39 hours/week, rotative shift Monday - Sunday = 8 - 20h
-16.732,21 euros gross/year + up to 1.920 euros gross/year in bonus

Minimum skills:

-Verbal and written native Spanish
-Good comprehension and grammar in English
-Basic IT
-Typing
-Active Listening

Desirable skills:

-Team player / positive attitude
-Resolution / proactive
-High motivation
-Tolerate stress / patience
-Flexibility / Adaptability
-Commitment
-Customer Oriented
-Self-confidence
-Goal Oriented
-Related Studies
-Experience in similar position

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***